A Telegram chat bot acts as an always-available first point of contact who can proactively qualify leads by asking key questions (e.g., "How many travelers?" "What's your desired travel date?" "What's your budget?").

Unlike a website form, Telegram provides a native, conversational experience. The chatbot can share rich media like photos, videos, and documents (e.g., PDF itineraries), guide users through package options, and even handle secure payments via integrated payment gateways. 

It can re-engage past customers with personalized offers (e.g., "Loved your trip to Bali? Here's a deal for Lombok!"). It can send timely booking reminders, notify clients about last-minute deals or special upgrades, and gather post-trip feedback.